![]() ![]() If Dashlane made assumptions about which websites it should autofill when the credential isn’t exact, then it’s possible Dashlane would be an unwilling accomplice in the phishing scheme.įirst, make sure your Dashlane extension is up to date. So in this example, a scammer could have built a fake Amazon login page, say “amazon.fk,” hoping you don’t notice the web address and hand over your email and password. This “bug” is actually a feature, we swear! It protects you from phishing attempts-a kind of cyberattack where you’re tricked into revealing sensitive information under false pretenses. (Side note: If you’re confused about why you’re seeing a gray vs. Stay tuned! Issue 2: Dashlane shows up, but doesn’t suggest your credentialĭashlane recognizes the form-you see the “D” icon-but your credential isn’t automatically suggested. We’re exploring solutions to let customers “trigger” Dashlane in any online form, so you’re in control of where Dashlane shows up. If you suspect that cause #3 is the culprit-and no shame, we all forget things-you can open the Dashlane extension, and in the This website tab, make sure that Fill forms and login info is activated for the site you’re on. If you’d like to report Dashlane consistently not working on a particular site, you can do so by sending a note to Dashlane Support so they can bring it to the team’s attention. If you’re using the latest version, Dashlane will show all credentials saved for the site you’re on, and you can easily copy and paste them instead. Simply open your extension by clicking the “D” in your browser toolbar. You may have disabled Dashlane on this page and forgotten about it!.The login is coded in a specific or unusual way and isn’t recognized by Dashlane.The website is actively blocking any modification on the page, meaning it’s preventing Dashlane from interacting with it.You see a login form, but the little Dashlane “D” doesn’t appear in the field to suggest your credential. Issue 1: Dashlane isn’t showing up in a login form Here are some of the most common issues customers face when using autofill and what to do about them. But a lot of the time, Dashlane fails because of factors outside of our control. Despite our best efforts to continually innovate with this feature and improve its reliability, we’re often confronted with an annoying reality: We don’t control how the rest of the world builds websites! For Dashlane to be considered successful, we have to play well with the architecture and code of every website on the internet our customers might use.Ĭertainly, there are times that Dashlane itself fails. But regardless of how hard we work to provide our customers with the best autofill experience, we can’t be perfect. The engineers and product managers at Dashlane are committed to improving your day-to-day experience using our product. ![]()
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